Streamline. Optimize. Empower.
Streamline. Optimize. Empower.
Plastics Manufacturing
Custom thermoplastic films and sheets for specialized industrial applications.
Newburyport, Massachusetts
51-200
Founded more than 140 years ago in Haverhill, Massachusetts , Bixby International is a global manufacturing organization specializing in engineered materials and products that serve a wide range of industrial and commercial applications. The company operates complex manufacturing environments where product quality, process consistency, and regulatory compliance are mission critical.
Before implementing eWorkplace Apps Quality Management System, Bixby International was operating with multiple disconnected and aging systems to manage quality processes. These systems created operational complexity, data silos, and increasing risks related to system obsolescence, compatibility, and long-term sustainability. The lack of a centralized platform made it difficult to achieve real-time visibility, confidently rely on data, and efficiently support audits and continuous improvement initiatives
"The CAPA system works really well. I've worked with many CAPA systems in my career here at Bixby, and this is probably the best CAPA system we have."
Quality processes were spread across up to four different systems, making management inefficient, error-prone, and unsustainable. “We were managing two different systems at minimum, almost three and then if you add in the SharePoint, probably 4 systems at one point to manage our QMS and now it's all in our ERP system which allows us to better drive results off that and get information quickly and accurately.” Says Sean Hennessy (Supply Chain Manager, Bixby International)
“Everything was through a different system, and it was pretty chaotic. But the one thing that was starting to affect us was long-term security issues in all our systems; compatibility issues as Microsoft Windows evolved. So, by the time we switched to the new system, almost every system we had was obsolete. It was literally not functioning.” Says Rui Parracho. Compatibility and security issues rendered older systems unusable, forcing an urgent need for replacement.
Managing hundreds of non-conformances (NCs) required manual printing, distribution, reprinting lost paperwork, and inventory adjustments—creating daily operational friction.
NCs lacked direct linkage to manufacturing orders and production history, requiring manual review to gain insights into quality trends and root causes.
eWorkplace Apps delivered a QMS solution that lives directly inside Acumatica, eliminating the need for parallel systems and enabling real-time access to quality data. “Moving away from obsolete systems into a modern front end was just monumental for us. You know, in the morning we can review the results of the previous day and everybody's comfortable with the results they're seeing.” Says Rui Parracho.
The system supports investigations, updates, collaboration, verification, and structured corrective actions, accessible across teams. “I would agree with Rui on the CAPA system being very robust, and we're using it for more than just tracking quality complaints and things that we were doing in SharePoint. I feel confident that it's in our ERP system, you know, following the process, and I feel really good about what we're using it for. And the future with it as well, as far as the CAPA system goes. And then I think overall just traceability in the system is key for us having the results tied.” says Sean Hennessy
Calibration tracking and quality tool management were integrated into the QMS, reducing reliance on external systems. “The calibrations work very well” Says Rui Parracho.
A comprehensive, wiki-driven knowledge base with pre-written procedures significantly reduced implementation effort and accelerated user adoption.
The system supports lot and serial traceability, directly tying quality outcomes to production activities.
The ability to enter test data once and copy it across multiple rolls transformed labor efficiency and eliminated a major bottleneck.
“The biggest customization that was made was in the testing, allowing us to enter bulk test data and copy it across many roles. Prior to that, we needed a separate technician to sit there and just enter data. I can't find the words to describe how excited I was for that copy data functionality. That change was monumental to us. It took the system from being a hindrance in a labor drag to something that gets done in 15-30 seconds, monumental change!” Says Rui Parracho.
Review sessions, guided setup, and hands-on collaboration ensured the system was adapted to Bixby’s quality requirements rather than forcing a rigid out-of-the-box approach. “What I really think made it stand out to us was the implementation process with the team that was provided to us. Working with us to get us set up and adhering to our quality requirements, making the system, you know, bend to our needs and not just say, oh, this is the out-of-the-box solution.” Says Sean Hennessy
"I'll tell you the implementation services were phenomenal. The review sessions with getting the basic understanding of what was required to make the system go, were awesome. It's absolutely awesome."
Aging, unsupported systems were retired and replaced with a secure, modern ERP platform, reducing IT risk while improving system stability and maintainability.
Standardized workflows and real-time data capture improved the accuracy, completeness, and reliability of quality records and management reporting.
The CAPA system was redesigned to reflect real customer-impact scenarios, enabling faster root cause analysis, corrective actions, and measurable improvements in quality outcomes.
Automation and process-aligned configurations significantly reduced manual effort, rework, and administrative overhead across quality and operations teams.
Leadership gained real-time visibility into quality metrics and their direct financial implications through integrated dashboards and ERP-linked reporting.
Access to timely, accurate, and contextualized data enabled teams to move from reactive responses to proactive, data-driven operational and quality decisions.
Centralized documentation, controlled processes, and complete electronic records ensured continuous readiness for ISO and FDA audits.
The familiar Acumatica user interface minimized training needs and accelerated adoption, ensuring consistent system usage across departments.
The ERP-based architecture provides a scalable foundation for future growth & advanced analytics.
Quality processes were spread across up to four different systems, making management inefficient, error-prone, and unsustainable. “We were managing two different systems at minimum, almost three and then if you add in the SharePoint, probably 4 systems at one point to manage our QMS and now it's all in our ERP system which allows us to better drive results off that and get information quickly and accurately.” Says Sean Hennessy (Supply Chain Operations Director, Bixby International)
“Everything was through a different system, and it was pretty chaotic. But the one thing that was starting to affect us was long-term security issues in all our systems; compatibility issues as Microsoft Windows evolved. So, by the time we switched to the new system, almost every system we had was obsolete. It was literally not functioning.” Says Rui Parracho. Compatibility and security issues rendered older systems unusable, forcing an urgent need for replacement.
Managing hundreds of non-conformances (NCs) required manual printing, distribution, reprinting lost paperwork, and inventory adjustments—creating daily operational friction.
NCs lacked direct linkage to manufacturing orders and production history, requiring manual review to gain insights into quality trends and root causes.
eWorkplace Apps delivered a QMS solution that lives directly inside Acumatica, eliminating the need for parallel systems and enabling real-time access to quality data. “Moving away from obsolete systems into a modern front end was just monumental for us. You know, in the morning we can review the results of the previous day and everybody's comfortable with the results they're seeing.” Says Rui Parracho.
The system supports investigations, updates, collaboration, verification, and structured corrective actions, accessible across teams. “I would agree with Rui on the CAPA system being very robust, and we're using it for more than just tracking quality complaints and things that we were doing in SharePoint. I feel confident that it's in our ERP system, you know, following the process, and I feel really good about what we're using it for. And the future with it as well, as far as the CAPA system goes. And then I think overall just traceability in the system is key for us having the results tied.” says Sean Hennessy
Calibration tracking and quality tool management were integrated into the QMS, reducing reliance on external systems. “The calibrations work very well” Says Rui Parracho.
A comprehensive, wiki-driven knowledge base with pre-written procedures significantly reduced implementation effort and accelerated user adoption.
The system supports lot and serial traceability, directly tying quality outcomes to production activities.
The ability to enter test data once and copy it across multiple rolls transformed labor efficiency and eliminated a major bottleneck.
“The biggest customization that was made was in the testing, allowing us to enter bulk test data and copy it across many roles. Prior to that, we needed a separate technician to sit there and just enter data. I can't find the words to describe how excited I was for that copy data functionality. That change was monumental to us. It took the system from being a hindrance in a labor drag to something that gets done in 15-30 seconds, monumental change!” Says Rui Parracho.
Review sessions, guided setup, and hands-on collaboration ensured the system was adapted to Bixby’s quality requirements rather than forcing a rigid out-of-the-box approach. “What I really think made it stand out to us was the implementation process with the team that was provided to us. Working with us to get us set up and adhering to our quality requirements, making the system, you know, bend to our needs and not just say, oh, this is the out-of-the-box solution.” Says Sean Hennessy
"I'll tell you the implementation services were phenomenal. The review sessions with getting the basic understanding of what was required to make the system go, were awesome. It's absolutely awesome."
Aging, unsupported systems were retired and replaced with a secure, modern ERP platform, reducing IT risk while improving system stability and maintainability.
Standardized workflows and real-time data capture improved the accuracy, completeness, and reliability of quality records and management reporting.
The CAPA system was redesigned to reflect real customer-impact scenarios, enabling faster root cause analysis, corrective actions, and measurable improvements in quality outcomes.
Automation and process-aligned configurations significantly reduced manual effort, rework, and administrative overhead across quality and operations teams.
Leadership gained real-time visibility into quality metrics and their direct financial implications through integrated dashboards and ERP-linked reporting.
Access to timely, accurate, and contextualized data enabled teams to move from reactive responses to proactive, data-driven operational and quality decisions.
Centralized documentation, controlled processes, and complete electronic records ensured continuous readiness for ISO and FDA audits.
The familiar Acumatica user interface minimized training needs and accelerated adoption, ensuring consistent system usage across departments.
The ERP-based architecture provides a scalable foundation for future growth & advanced analytics.
Bixby International’s implementation of eWorkplace Apps’ QMS for Acumatica marked a fundamental shift from fragmented, unreliable legacy systems to a unified, ERP-integrated quality platform. The solution has delivered measurable operational improvements, stronger compliance readiness, and unprecedented visibility into quality and financial performance.
“I’d say one of the great things is we’re able to tie financial results to the test, and it’s something that we’re looking at daily now. It’s catching executive level attention to make sure we’re, you know, reducing those errors. Things that we haven’t had visibility, I don’t know, ever! So that’s huge for us. It was quarterly visibility, and now it’s turned into a daily thing for us. So awesome for that sense.” Says Sean Hennessy.
The Bixby team expressed strong confidence in the system’s robustness, long-term value, and strategic importance. “I think we made the right decision by selecting you guys. A comprehensive wiki, the robust CAPA system. These were the drivers for me, the Built-in Calibration, Quality tool system. It was just very, very well done and very well received by me anyways and the team and that’s why we went with you guys.” Says Rui Parracho. The QMS has not only stabilized Bixby’s quality operations but also positioned the organization to leverage data, analytics, and future AI-driven insights as it continues to grow.
"I'm very confident now that an ISO audit or an FDA audit is well within reach for us, being supported by the QMS module. You guys had the most comprehensive training, guidance, and logic."
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