Streamline. Optimize. Empower.
Benefits | Standard | Premier |
---|---|---|
Online knowledge base | Included | Included |
Online training videos | Included | Included |
Learning Management System and Certification access | NA | Included |
Product issue support * | Unlimited | Unlimited |
Business hours support (9am to 5pm US Eastern & Pacific Time Zone) | Monday - Friday | Included |
Focused Training with Certification (online) Requires SOW |
On request, chargeable | Not Included |
Implementation/Re-implementation (online) Requires SOW |
On request, chargeable at current professional services rate. | Not Included |
Post-Go live support beyond 2 weeks of go live (online) (eWorkplace Apps provides 10 hours free-of-charge support within 2 weeks of go live for projects implemented by eWorkplace Apps implementation team.) Requires SOW |
On request, chargeable at current professional services rate. | Not Included |
Additional Training Support hours’ Requires SOW |
On request, chargeable | Not Included |
Additional Implementation Support hours’ Requires SOW |
On request, chargeable at current professional services rate. | Not Included |
Cost | Free. | Contact Us |
Only include one problem per case
Make sure the subject line reflects the problem
Set severity and priority according to the real situation
Explain the business impact for the issue, especially if the case priority is Urgent or High
Describe the problem in detail and provide reproduction steps. What has changed since it used to work as designed (e.g., new customization published, new build installed, the new workflow was setup, ISP changed, etc.)
Provide logs if applicable, trace logs, full-screen screenshots, etc.
List the actions and self-service resources with which you have already tried to help the end-user
Grant access to the site or fill in the attributes with credentials (if applicable)
Only include one problem per case.
Make sure the subject line reflects the problem.
Set severity and priority according to the real situation.
Explain the business impact for the issue, especially if the case priority is Urgent or High.
Describe the problem in detail and provide reproduction steps. What has changed since it used to work as designed (e.g., new customization published, new build installed, the new workflow was setup, ISP changed, etc.).
Provide logs if applicable, trace logs, full-screen screenshots, etc.
List the actions and self-service resources with which you have already tried to help the end-user.
Grant access to the site or fill in the attributes with credentials (if applicable).
© 2025 All Rights Reserved
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields